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Blue Cross Blue Shield Association
Director, End User Services
Director, End User Services at Blue Cross Blue Shield in Chicago. Lead service management team, drive ITSM improvements using ServiceNow platform. Requires 10+ IT years, 7 management, 5 ServiceNow ITSM expertise. Competitive benefits included.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 27, 2025
The Director, End User Services will lead the service management team, overseeing end user support and technology engineering. They will provide strategic direction for all service management activities, driving improvements to enhance user satisfaction and optimize service management practices, tools, and platforms.
Requirements
- 10+ Years Experience in IT Required
- Seven years in management of enterprise IT functions
- Five years as ServiceNow ITSM product owner
- Preferred Bachelor's Degree or equivalent work experience
- Preferred Master's Degree
Benefits
- paid time off
- 11 holidays
- medical/dental/vision insurance
- generous 401(k) matching
- lifestyle spending account
- annual bonus incentive pay
Requirements Summary
10+ years IT experience, 7 years enterprise IT management, 5 years ServiceNow ITSM product owner
Apply now
Chicago
|
Illinois
United States
In-Person
Full Time
162996.28-244494.42 USD/year
