Director Enterprise Operations Services

Join IT at NRECA where we are more than a team, we are a community. Guided by the core tenets of Simplicity, Security, Continuity, Transparency, and Flexibility, we strive to deliver business value through collaboration, ideation, and innovation.

Requirements

• Leads Enterprise Operation Services team, setting goals, providing feedback, addressing performance issues, and fostering staff development.
• Oversees ServiceNow platform beyond ITSM, delegating program oversight, ensuring skills development, and maintaining security coverage.
• Utilizes ServiceNow Discovery and Asset Management for accurate hardware/software inventory tracking and lifecycle management in the CMDB.
• Supports Business Continuity and Disaster Recovery, leveraging ServiceNow for automated recovery workflows, response optimization, and testing.
• Manages MSP relationships (e.g., CDW), overseeing contracts, vendor transitions, risk mitigation, and monitoring integration.
• Provides financial and lifecycle oversight of enterprise software licensing, including Microsoft agreements (SCE, EA, Unified Support) and Azure consumption, while coordinating renewals and cost optimization.
• Oversees IT procurement operations, maintaining records on licenses, warranties, and service agreements, while supporting vendor evaluation and selection.

Benefits

• E-Verify
• Pay Transparency Non-Discrimination
• U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous 'EEO is the Law' poster and 'EEO Is the Law Poster Supplement'
• NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities