ServiceNow

Director, Forward Deployed Solution Architect – Applied AI FDE

Join ServiceNow as a Director, Forward Deployed Solution Architect in Santa Clara, CA. Lead AI transformation, leveraging ServiceNow skills and LLM expertise. $236K-$413K base pay, equity, and flexible benefits.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
August 7, 2025

ServiceNow is seeking a Director, Forward Deployed Solution Architect to lead a high-impact team of Forward Deployed Solution Architects embedded with customers to drive transformation in enterprise AI adoption. The ideal candidate will have 13+ years of experience in enterprise technology, including 5-7 years leading AI/ML architecture, field engineering, or solution consulting teams, and a deep understanding of LLM-based systems and GenAI pipelines.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Enterprise leadership experience: 13+ years of experience in enterprise technology, including 5–7+ years leading AI/ML architecture, field engineering, or solution consulting teams.
  • Technical vision and depth: Deep understanding of LLM-based systems and GenAI pipelines, including prompt engineering, RAG, orchestration, and data modeling.
  • Cloud & infrastructure expertise: Extensive hands-on experience with AWS, Azure, or GCP, including containerization, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration.
  • Engineering leadership: Proficient in Python and SQL, with working knowledge of GenAI frameworks like LangChain, Semantic Kernel, or similar.
  • Customer & delivery leadership: Skilled in navigating ambiguity and high-stakes environments, guiding cross-functional teams, influencing executive stakeholders, and ensuring clarity and alignment from ideation through implementation.
  • Field enablement & presence: Willing and able to travel up to 30% to embed with customers, lead strategic workshops, unblock delivery teams, and drive tangible outcomes.

Benefits

  • Base pay: $236,000 - $413,000
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

13+ years of experience in enterprise technology, including 5-7 years leading AI/ML architecture, field engineering, or solution consulting teams. Deep understanding of LLM-based systems and GenAI pipelines