ServiceNow is seeking a Director, Forward Deployed Solution Architect to lead a high-impact team of Forward Deployed Solution Architects embedded with customers to drive transformation in enterprise AI adoption. The ideal candidate will have 13+ years of experience in enterprise technology, including 5-7 years leading AI/ML architecture, field engineering, or solution consulting teams, and a deep understanding of LLM-based systems and GenAI pipelines.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Enterprise leadership experience: 13+ years of experience in enterprise technology, including 5–7+ years leading AI/ML architecture, field engineering, or solution consulting teams.
- Technical vision and depth: Deep understanding of LLM-based systems and GenAI pipelines, including prompt engineering, RAG, orchestration, and data modeling.
- Cloud & infrastructure expertise: Extensive hands-on experience with AWS, Azure, or GCP, including containerization, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration.
- Engineering leadership: Proficient in Python and SQL, with working knowledge of GenAI frameworks like LangChain, Semantic Kernel, or similar.
- Customer & delivery leadership: Skilled in navigating ambiguity and high-stakes environments, guiding cross-functional teams, influencing executive stakeholders, and ensuring clarity and alignment from ideation through implementation.
- Field enablement & presence: Willing and able to travel up to 30% to embed with customers, lead strategic workshops, unblock delivery teams, and drive tangible outcomes.
Benefits
- Base pay: $236,000 - $413,000
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs