Director, Forward Deployed Solutions Engineer – Applied AI FDE

ServiceNow is seeking a Director, Forward Deployed Solutions Engineer - Applied AI FDE to lead high-performing engineering teams embedded with customers to deliver production-ready GenAI solutions. The role requires a strategic engineering leader with deep systems thinking and a passion for building AI-native software at scale.

Requirements

• 13+ years of software engineering experience
• 2+ years building systems in customer-facing or embedded roles
• Proven ability to design and implement AI-native software in production-ready environments
• Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Able to travel up to 30% to embed onsite and deliver where it matters

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs