Director, GTM Transformation – Global GTM Transformation

ServiceNow is seeking a Director, GTM Transformation to drive clarity, operational efficiency, and data-informed decision-making across global Sales, Customer Success, and Partner ecosystems. This role focuses on strategic planning and execution to achieve scalable growth and improved margins. The Director will collaborate with various teams to deliver transformation programs that support AI integration and empower organizations in the future.

Requirements

• 10+ years of experience in GTM strategy, or enterprise SaaS environments.
• Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption.
• Track record of driving global GTM programs with measurable impact on revenue and margin.
• Experienced with executive alignment and governance for GTM transformation KPIs and OKRs.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• High sense of ownership and bias toward action.
• Collaborative mindset and ability to lead through influence.

Benefits

• Health plans
• 401(k) Plan with company match
• Employee Stock Purchase Program
• Flexible spending accounts
• Flexible time away plan
• Family leave programs