Director, HR Service Operations and Employee Relations

Aristocrat seeks an outstanding Director for People & Culture Service Operations, responsible for leading the P&C centralized services group in the Americas region. This role provides strategic solutions and mentorship across all service areas and now includes ownership of the employee relations function within the shared services organization.

Requirements

• Lead and scale a high-performing HR shared services team
• Own and coordinate the Employee Relations job function
• Deliver the full scope of ER work
• Coach and level up the team to confidently handle employee life-cycle inquiries
• Develop short-term and long-range strategies for HR operational objectives
• Collaborate closely with HR Business Partners and Legal partners on complex employee relations matters
• Enhance process efficiency and employee experience by using technology for optimization, automation, and self-service solutions
• Define, develop, and report key service metrics for both general HR operations and ER case management
• Develop a culture of trust and accountability by developing the team’s professional capabilities
• Support the Americas region’s P&C community, build strong partnerships with leaders, and deliver high-quality operational support
• Lead, mentor, and develop the team, providing clear goals, feedback, and growth pathways—empowering them to deliver exceptional service and sound employee relations support

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off
• 401(k) plan with employer matching