Director, IT Program/Project Management

ServiceNow is a global market leader in innovative AI-enhanced technology. The company is looking for a Director, IT Program/Project Management to drive complex programs from concept to implementation, aligning with business objectives and value realization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years in Program/Portfolio Management within enterprise software, leading large-scale, high-impact initiatives.
• Extensive experience in digital customer experience, digital learning, and platform-based transformation programs.
• Proven success leading in complex, matrixed environments and influencing across all organizational levels.
• Deep expertise in Agile, Kanban, Scrum, SAFe, and hybrid methodologies, with ability to establish governance and execution frameworks.
• Skilled in strategic planning, OKRs, KPI tracking, value realization, and executive-level communications.
• High energy, adaptable, and self-motivated with a passion for driving innovation and continuous improvement.
• Hands-on experience with the ServiceNow platform highly preferred.
• Background in Engineering or Product Management is a strong plus.
• Strong business acumen with exceptional communication, leadership, and stakeholder engagement skills.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs