Forward

Director, IT Systems & Cloud Operations

Join Forward as Director, IT Systems & Cloud Operations in Coppell, TX. Lead AWS/Azure cloud strategies, manage IT infrastructure, and utilize ServiceNow for ITSM excellence. 15+ years IT experience required.

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Consulting
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 8, 2025

The Director, IT Systems & Cloud Operations will oversee and optimize the Technology Infrastructure, systems and Clouds Operations in AWS/Azure. This role oversees data center operations, systems engineering, enterprise applications hosting, and cloud strategy to ensure high availability, performance, and security of critical business systems.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 15 + years of IT infrastructure experience, including 5+ years in a leadership or director-level role
  • Proven experience managing hybrid IT environments (on-premises and cloud)
  • Expertise in cloud services (AWS, Azure, or GCP), virtualization, networking, and storage technologies
  • Strong understanding of security frameworks, compliance (e.g., SOC 2, ISO 27001), and risk management
  • Proficient in ITSM practices and tools (e.g., ServiceNow, ITIL)
  • Exceptional leadership, communication, and stakeholder management skills
  • Ability to manage large-scale projects and influence cross-functional teams
  • Ability to navigate and work effectively across the organization to influence, inspire, and lead others around decisions that provide clear positive results to the company
  • Demonstrated ability to build and develop high performing teams
  • Strong team player that thrives in a fast-paced environment
  • Must have excellent presentation and report management skills
  • Ability to drive/display ownership/proactive behavior

Requirements Summary

15+ years of IT infrastructure experience, 5+ years in a leadership role, expertise in cloud services and security frameworks