Director of Enterprise IT Operations

NBCUniversal is seeking a Director of Enterprise IT Operations to lead a team responsible for the seamless technology experience for its global employees. This role involves leading and mentoring a large-scale team, overseeing a dedicated executive support staff, and aligning IT with the company's innovation vision. The position focuses on operational excellence and user-centric service delivery, utilizing technologies like ServiceNow and Slack.

Requirements

• 10+ years of experience in Enterprise IT Operations
• Demonstrable experience leading a "follow the sun" model or similar 24/7 operational structure
• Expertise in inspiring, leading, and mentoring staff with varying years of experience (L1, L2, L3)
• Deep technical knowledge of enterprise systems like ServiceNow, JAMF, Intune, Active Directory, and SCCM

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition reimbursement
• Discount programs