Director of Major Incident Management

We are seeking a dynamic and strategic leader to join our team as the Director of Major Incident Management. In this senior leadership role, you will be responsible for overseeing the resolution of the most critical and high-impact technology incidents across the enterprise and lead a regional Major Incident Management (MIM) team.

Requirements

• Proven experience in managing high-severity technology incidents in a global enterprise environment.
• Strong leadership and people management skills, with a track record of leading geographically dispersed teams.
• Deep understanding of ITIL-based incident management practices and enterprise service management tools (e.g., ServiceNow).

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact