.svg)
Xsolla
Director of Operations
Director of Operations at Xsolla (Baku). Lead operations, ensure 24/7 platform stability & service delivery. 10+ ops experience, senior leadership, ServiceNow expertise required. Competitive benefits included.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
Xsolla is seeking a Director of Operations to lead and scale the Operations organization, ensuring reliable service delivery, platform stability, and 24/7 monitoring. The successful candidate will have experience in operations, service delivery, or platform management, with a proven track record of improving efficiency, reliability, and customer satisfaction.
Requirements
- 10+ years in Operations, Service Delivery, or Platform Management (SaaS, payments, or gaming)
- 5+ years in senior leadership roles with global or cross-functional teams
- Experience collaborating with Security and Compliance on incident response and audits
- Strong knowledge of cloud infrastructure (AWS, GCP, Azure) and distributed systems
- Expertise in operational frameworks, monitoring, and incident management
- Strong communication and leadership skills; ability to align cross-functional teams
- Customer-centric mindset with analytical, data-driven decision-making
- Proficiency with modern observability and workflow tools (Datadog, Grafana, Splunk, Jira, ServiceNow)
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Health insurance
- Paid parental leave
Requirements Summary
10+ years of experience in operations, 5+ years of senior leadership experience, and strong knowledge of cloud infrastructure
