Director of Service Management

Kemper is seeking a Director of Service Management to oversee the ServiceNow Administration and Service Management teams, ensuring effective reporting, regulatory compliance, and ITSM process execution. The role involves defining enterprise-wide ITSM policies, leading the Change Management function, and advocating for the adoption and improvement of ITSM processes.

Requirements

• 10+ years of fulltime personnel management experience
• 10+ years of experience in designing, building, and implementing software solutions in banking, finance, or insurance industries
• 7+ years of experience ServiceNow focusing on ITSM and SPM
• Education equivalent to a college degree in computer science or related field, or the equivalent in related work experience
• Ability to apply specialized knowledge of industry standards & practices to portfolio, programs, and initiatives
• Strong knowledge and ability to apply ITIL frameworks
• Experience executing internal and external audits
• Strong background of SOX compliance and ITIL implementation for governance controls
• Ability to communicate and provide reporting at the business and IT executive level
• Experience in software development and project management
• Ability to execute simultaneous projects to successful delivery
• Demonstrated experience with vendor management

Benefits

• annual discretionary bonus
• Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)