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Warner Bros. Discovery
Director of Service Management Operations
Join Warner Bros. Discovery in Hyderabad as Director of Service Management Operations. Lead ITSM teams, optimize ServiceNow delivery, and enhance user satisfaction.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2025
We are seeking a Director of Service Management Operations to lead the ITSM service operations team, optimizing the delivery and management of IT services to enhance operational efficiency and user satisfaction within the ServiceNow environment.
Requirements
- 12+ years of experience in service management operations
- Proven track record of leading and managing service management teams
- Strong understanding of ServiceNow functionalities
- Excellent leadership and communication skills
- Analytical skills to interpret data from ServiceNow
Requirements Summary
12+ years of experience in service management operations, strong understanding of ServiceNow functionalities, and excellent leadership and communication skills
