ServiceNow

Director Outbound Product Manager - Field Service Management

Join ServiceNow in San Diego as a Director Outbound Product Manager for Field Service Management. Leverage your 15+ years in Product Management and 10+ in Field Service to drive product adoption and create enablement content. Enjoy benefits like health plans, 401(k), and flexible time off.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Field Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Field Service Management

Job description

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Posted on:
 
August 19, 2025

ServiceNow is seeking an Outbound Product Manager to scale its CRM and Industries Workflows product, focusing on Field Service Management. This role involves creating enablement content, understanding customer use cases, driving product adoption, and collaborating with cross-functional teams. ServiceNow emphasizes people, learning, and growth opportunities for its employees.

Requirements

  • Leverage AI into work processes.
  • 15+ years of Product Management experience.
  • 10+ years of Field Service Management experience.
  • Excellent written and oral communication skills.
  • Strong bias towards action and a sense of urgency.

Benefits

  • Health plans
  • 401(k) Plan
  • EspP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

15+ years PM, 10+ in Field Service Mgmt. Strong communication skills and action bias required