ServiceNow

Director Outbound Product Manager - Field Service Management

Join ServiceNow in Santa Clara as a Director Outbound Product Manager for Field Service Management. Leverage your 15+ years of experience to drive product adoption and create enablement content. Benefits include health plans, 401(k) match, and flexible spending accounts.

Department - JobBoardly X Webflow Template
The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Field Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Field Service Management

Job description

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Posted on:
 
August 22, 2025

ServiceNow is seeking an experienced Director of Outbound Product Manager to join their field service management team. This role involves creating enablement content, developing customer use cases, driving product adoption, and collaborating with various teams. The ideal candidate will have a deep understanding of product capabilities, market dynamics, and a passion for influencing the roadmap of their field service management platform.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes.
  • 15+ years of Product Management or related experience.
  • 10+ years of experience in the Field Service Management domain.
  • Excellent written and oral communication skills.
  • Strong bias toward action, hands-on with product.
  • Outstanding interpersonal and leadership skills.

Benefits

  • Health plans
  • 401(k) Plan with company match
  • Flexible spending accounts
  • Employee Stock Purchase Plan
  • Employee Stock Purchase Plan
  • Parental Leave programs

Requirements Summary

15+ yrs Product Management/Field Management exp. 10+ yrs in field service management. Strong communication & leadership skills