Director, Software Engineering - Observability - Monitoring & Alerting

ServiceNow is seeking a Director of Engineering to lead the development of its next-generation Observability applications, focusing on scalability and AI-powered insights. This technical leadership role will shape the vision and execution of observability, enabling proactive support and enhanced customer experience across cloud-native systems. The role involves defining the observability vision, leading a high-performing engineering team, and deploying cutting-edge observability solutions.

Requirements

• 10+ years of experience building large-scale distributed systems, cloud platforms, or infrastructure.
• 8+ years of engineering leadership experience managing & scaling high-performing teams and leaders.
• 2+ years of hands-on experience leading AI native initiatives in engineering.
• Strong understanding of OpenTelemetry, TSDB (VictoriaMetrics/Prometheus), Kafka, Grafana, and other modern observability tools.
• Strong understanding of Observability across the full stack - from frontend user interactions to infrastructure.
• Experience in network observability technologies & products is preferred (Flow monitoring, ThousandEyes, GNMi etc).
• Outstanding communication and leadership skills with the ability to influence across all levels of the organization.
• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.

Benefits

• health plans
• 401(k) Plan
• ESPP
• matching donations
• flexible time away plan
• family leave programs