Director, Strategy and Operations

ServiceNow is seeking a Director of Strategic Operations to support the Technology Solutions Business Unit. The role will involve solving complex business problems, driving strategy and operations, and working closely with cross-functional stakeholders. The ideal candidate will have 15+ years of relevant experience, top-notch data analysis and problem-solving skills, and experience working within the product development process.

Requirements

• 15 + years of relevant work experience, preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
• Top-notch data analysis and problem-solving skills, with an ability to synthesize.
• Experience working within the product development process, thrives in a matrixed environment, and can establish credibility with product, engineering, and GTM principals, and an understanding of operational and go-to-market implications of their recommendations.
• Ability to gain and maintain an intimate understanding of key business drivers, proactively proposing ways to increase business performance and efficiency.
• Guide cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and operationalization
• Self-starter who thrives in fast-paced, high-growth environments
• Outstanding organizational and communication (verbal, written, and presentation) skills.
• Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done
• Knowledge of the SaaS space and business model
• Experience with the manufacturing industry, particularly on the operational and IT side, is a plus
• Previous management experience and a track record of developing talent are desirable

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs