Director, Technical Support

IntegriChain is seeking a Director of Technical Support to oversee the operational success of their SaaS platform. This role involves leading teams managing contracts & pricing systems, acting as an escalation point for issues, and driving product execution, roadmap development, and communication. The ideal candidate will be a strategic operator with strong technical aptitude and a passion for customer success.

Requirements

• Lead and manage Technical Support team
• Maintain expert knowledge of IntegriChain's core Systems
• Drive execution of Release Readiness activities
• Translate market problems into product enhancements

Benefits

• Medical benefits
• Paid Time Off
• 401k Plan
• Learning & Development
• Student Loan Reimbursement
• Flexible Paid Time Off
• Paid Parental Leave