Director, Technical Support

IntegriChain is seeking a Director of Technical Support to oversee the operational success of its SaaS platform. The ideal candidate is a strategic operator with strong technical aptitude, proven experience scaling SaaS operations, and a passion for customer success.

Requirements

• Lead and manage the full Technical Support team
• Provide training and mentorship to Tier 1 and Tier 2 support team members
• Collaborate cross-functionally with Support Engineers, Product, and Engineering to resolve escalated tickets
• Maintain expert knowledge of IntegriChain's core Contracts & Pricing systems
• Manage a team of technical analysts accountable for product module roadmaps and sprint deliverables
• Drive execution of cross-functional Release Readiness activities across Sales, Marketing, Implementation, and Customer Engagement teams

Benefits

• Excellent and affordable medical benefits
• Flexible Paid Time Off
• Paid Parental Leave
• 401(k) Plan with a Company Match
• Robust Learning & Development opportunities