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ServiceNow
Director, Technical Support Management
Join ServiceNow in San Diego as Director of Technical Support Management. Lead support operations, enhance KPIs, and drive customer satisfaction using ServiceNow tools. 15+ yrs experience required. Benefits include health plans, 401(k), and flexible time off.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
ServiceNow is seeking a Director of Technical Support Management to oversee and elevate Support KPIs, ensuring customer satisfaction and efficient resolution. The role involves driving customer escalations, managing operations outages, and leading a team of technical support professionals. ServiceNow is a global market leader with over 8,100 customers including a significant percentage of the Fortune 500.
Requirements
- Leveraging AI to integrate into workflows
- Experience in enterprise support with web-based services
- Demonstrated ability to provide exceptional customer care
- Proven ability to drive efficient, innovative operations
- Ability to lead change and build commitment
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan and family leave programs
Requirements Summary
15+ yrs tech support/services mgmt. Expertise in AI integration. Strong customer & analytical skills, reporting & analytics. Experience leading teams required
Apply now
San Diego
|
California
United States
Expert/Leadership
In-Person
Full Time
157100-275000 USD/year
