Editorial Support Specialist

The Editorial Support Specialist provides technical support and delivery capability for production services in the technical operations environment. They contribute to initiatives for driving down incident rates and work with teams to improve service recovery times. The role involves providing 2nd level end user support, working with technology teams to scope and implement new solutions, and assisting staff with end user hardware and software issues.

Requirements

• Good knowledge of operation systems (MacOS, Window, iOS, Android)
• Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc)
• Good working knowledge and experience of the following: Active Directory, Office 365, VPNs
• Experience in high volume ticket environment and system (ServiceNow)
• Able to demonstrate a history of successful support and project delivery
• Demonstrate excellent inter-personal skills and an ability to learn quickly
• Highly motivated and good self-starter
• Use and understanding of server operating systems (Windows Server, Unix, Linux)
• Awareness of technology security and related best practices
• An ability to communicate in a second language would be an advantage

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing