EMEA Application Management - Loans - Assistance Vice President

The Loan IQ Application Support AVP is responsible for providing Level 2/3 support for Loan IQ, including incident resolution, root cause analysis, and identifying preventive measures. The role involves collaborating with business users, operations, and technology teams to resolve functional and technical issues, and escalating complicated issues to the EMEA Service Owner.

Requirements

• Bachelor’s degree in Computer Science, Finance or a related field
• 5+ years of experience in application support, with at least 3 years supporting Loan IQ
• Strong understanding of Syndications, Agency, Loan Trading and Interest / Fee Calculations
• Familiarity with Loan IQ Code Table Configuration
• Familiarity with ITIL processes and tools (e.g., ServiceNow, JIRA)
• Previous experience in User Acceptance Testing
• Excellent problem-solving, communication, and stakeholder management skills
• Ability to work in a fast-paced, regulated environment with on-call responsibilities

Benefits

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities
• Ambitious remuneration package