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WPP
EMEA L2 Support Engineer
Join WPP as an EMEA L2 Support Engineer in Bucharest. Leverage ServiceNow for incident management, ensuring top-tier support and customer satisfaction.
ServiceNow Role Type:
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Job description
Posted on:
October 8, 2025
WPP is a leading marketing services company seeking a dedicated EMEA L2 Support Engineer to provide world-class support services to customers. This role involves technical support, incident management, issue resolution, and collaboration with teams to improve platform stability and customer experience. The position is key to maintaining a high-quality service experience, troubleshooting, and escalating issues to the appropriate teams.
Requirements
- Demonstrated experience working effectively with global teams
- Strong communication skills (verbal and written)
- Minimum of three years of experience providing technical support for enterprise-level applications
- Proven ability to manage teams within an application support domain
- Experience configuring and managing customer issue management tools (JIRA, Zendesk, ServiceNow)
- Proficiency in managing an SLA-driven service
- Some experience with coding and software development life cycle (SDLC)
- Experience with reporting tools
- Understanding of ITIL best practices
- GCP Foundation
- Kubernetes/GKE/Minikube understanding
- ArgoCD
- Datadog
- Statuspage
- Pagerduty
Benefits
- Passionate and inspiring people
- Opportunity to work at scale
- Challenging and stimulating work
- Hybrid work model
Requirements Summary
3+ yrs tech support experience, strong comms skills & team management. Proficient in Jira/Zendesk, Git, SQL. GCP foundations req
