End Point Technician

Adtalem Global Education seeks an End Point Technician to install and troubleshoot personal computer hardware and software within a LAN/WAN environment. The role involves providing excellent customer service, resolving customer issues, and supporting multiple levels within the organization.

Requirements

• Develop strong business relationships and provide excellent customer services
• Resolve customer issues with effective problem-solving skills
• Provide onsite and offsite end user support
• Setup and configure A/V equipment for meetings
• Manages assigned service requests
• Maintain inventory accuracy of computer hardware
• Tests new software and hardware for compatibility
• Escalates high impact or VIP technology issues
• Maintains and builds positive customer relationships
• Provide training on PC use, connecting to corporate network, and peripheral usage
• Participates as a technical resource needed in both large and small projects
• Develops, documents, and implements technology policy and procedures
• Works closely across IT teams to ensure effective communication and project escalation
• Completes other duties as assigned

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays