VTekis Consulting LLP

End user device Engineering and Executive Support L3 (Mac and Windows)

Join VTekis Consulting in Fort Worth, TX as an L3 End User Device Engineer. Leverage ServiceNow for IT support in Windows/macOS environments. 5+ years required.

ServiceNow Role Type:
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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 9, 2025

We are seeking a highly skilled and dedicated Desktop Engineer who is technically proficient End User Device Engineer (Level 3) with a specialized focus on windows and macOS environments. The role requires extensive expertise in both Windows and macOS environments, strong troubleshooting abilities, and an unwavering commitment to customer satisfaction.

Requirements

  • 5+ years of experience in a Desktop Support, IT Support, or End User Computing role, with a strong focus on executive or VIP support.
  • Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions), including advanced troubleshooting and administration.
  • Hands-on experience with mobile device management (MDM) solutions.
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira).
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Exceptional communication (written and verbal), interpersonal, and customer service skills, with a proven ability to interact professionally and discreetly with senior executives.

Benefits

  • Not specified

Requirements Summary

5+ years of experience, deep expertise in Windows and macOS, and excellent problem-solving skills