End user device Engineering and Executive Support L3 (Mac and Windows)

We are seeking a highly skilled and dedicated Desktop Engineer who is technically proficient End User Device Engineer (Level 3) with a specialized focus on windows and macOS environments. The role requires extensive expertise in both Windows and macOS environments, strong troubleshooting abilities, and an unwavering commitment to customer satisfaction.

Requirements

• 5+ years of experience in a Desktop Support, IT Support, or End User Computing role, with a strong focus on executive or VIP support.
• Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions), including advanced troubleshooting and administration.
• Hands-on experience with mobile device management (MDM) solutions.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira).
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication (written and verbal), interpersonal, and customer service skills, with a proven ability to interact professionally and discreetly with senior executives.

Benefits

• Not specified