VTekis Consulting LLP

End user device Engineering and Executive Support L3 (Mac and Windows)

Join VTekis Consulting in Fort Worth, TX as an L3 End User Device Engineer. Leverage ServiceNow for executive support in Windows/macOS environments.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Service Catalog
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
June 11, 2025

We are seeking a highly skilled and dedicated Desktop Engineer who is technically proficient End User Device Engineer (Level 3) with a specialized focus on windows and macOS environments. The role requires extensive expertise in both Windows and macOS environments, strong troubleshooting abilities, and an unwavering commitment to customer satisfaction.

Requirements

  • 5+ years of experience in a Desktop Support, IT Support, or End User Computing role, with a strong focus on executive or VIP support.
  • Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions), including advanced troubleshooting and administration.
  • Hands-on experience with mobile device management (MDM) solutions.
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira).
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Exceptional communication (written and verbal), interpersonal, and customer service skills, with a proven ability to interact professionally and discreetly with senior executives.

Benefits

  • Provide expert-level, hands-on and remote technical support to executives for all hardware, software, and peripheral issues on Windows and macOS devices (laptops, desktops, tablets, smartphones), mobility/iOS expertise
  • Prioritize and promptly resolve executive-level IT incidents and service requests with a focus on minimal disruption and maximum efficiency.
  • Act as the primary point of contact for executive IT needs, ensuring a smooth and personalized support experience.
  • Install, configure, and maintain operating systems (Windows 10/11, macOS), software applications (Microsoft 365 Suite, Adobe Creative Suite, specialized executive tools), and hardware components.
  • Diagnose and resolve complex technical issues related to network connectivity (Wi-Fi, VPN), email, printing, video conferencing, security, and data protection.
  • Perform hardware upgrades, replacements, and repairs for executive devices.
  • Conduct regular system updates, patching, and backups to ensure system stability and security.
  • Manage and troubleshoot mobile devices (iOS, Android) and associated applications.
  • Implement and enforce security protocols, including antivirus software, disk encryption, and endpoint protection solutions.
  • Collaborate effectively with other IT teams (Network, Systems, Security) to resolve complex issues and implement new technologies.
  • Communicate complex technical information clearly and concisely to non-technical executives, demonstrating patience and understanding.

Requirements Summary

5+ years of experience in Desktop Support or End User Computing, deep expertise in Windows and macOS, and excellent problem-solving and communication skills