End User Services Specialist

The End User Services Specialist provides comprehensive IT support to end users, ensuring seamless integration of technology and user needs. This role requires strong technical skills, excellent customer service skills, and the ability to work effectively in a team.

Requirements

• High School diploma or degree in a technical field
• ITIL, CompTIA+, Microsoft, HDI certification
• Excellent customer service skills
• Strong team collaboration skills
• Proficient in ITSM tools like ServiceNow
• Proficiency in managing and troubleshooting different operating systems
• Experience with networking protocols and configurations
• Experience in managing user accounts and security settings
• Proficiency in remote troubleshooting and support tools
• Experience supporting enterprise-grade end user hardware and smartphones

Benefits

• Opportunity to work for a fast-growing company operating in over 140 countries
• Commitment to innovation, self-motivation, and an entrepreneurial spirit
• Collaborative and dynamic work environment