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ZOLL Medical Corporation
End User Services Specialist
End User Services Specialist at ZOLL Medical (Ile-de-France). Provide IT support using ServiceNow ITSM tools. Requires 2+ yrs IT experience, ITIL cert preferred, OS/network troubleshooting skills. Growth opportunities.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 31, 2025
The End User Services Specialist provides comprehensive IT support to end users, ensuring seamless integration of technology and user needs. This role requires a passion for technology and excellence in customer service.
Requirements
- 2+ years experience in IT, ideally in a matrix organization
- Relevant bachelor's education
- ITIL, CompTIA+, Microsoft, HDI certification preferred
- Experience with ITSM tools like ServiceNow
- Proficiency in managing and troubleshooting different operating systems (e.g., Windows, macOS, Linux)
- Knowledge of networking protocols and configurations (wired and wireless)
- Ability to manage user accounts, including permissions and security settings
- Proficiency in remote troubleshooting and support tools such as TeamViewer
- Knowledge, Skills and Abilities: Excellent customer service skills, Strong team collaboration skills, Proficient relationship, conflict management, and communication skills
Benefits
- Comprehensive IT support
- Opportunity for professional growth and development
- Collaborative team environment
Requirements Summary
2+ years of IT experience, relevant bachelor's education, and ITIL certification preferred
