End User Support Expert

The End User Support Expert is responsible for providing remote and on-site technical support to a diverse group of users. This role involves deploying and administering end-user infrastructure, responding to incidents, providing user assistance, ensuring security, and maintaining a safe work environment. The position requires flexibility and is available on-hours in order to assist with project restoration and completion.

Requirements

• Strong knowledge of ITIL disciplines
• Proficiency in Microsoft Office Suite
• Experience of working with 3rd party delivered services
• Excellent analysis, diagnostic investigation and problem-solving skills
• Excellent verbal and written communication skills
• Excellent customer service skills

Benefits

• Health insurance
• Dental
• Vision
• Paid time off
• 401k
• Extra perks