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Leidos
End User Support Specialist – M365 and AV Services
End User Support Specialist at Leidos, Canberra. Support M365, Teams, Exchange, SharePoint. Requires Windows 10/11, ITIL v4, ServiceNow/Ivanti expertise. Senior role mentoring team, improving services.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
We're looking for a capable and collaborative End User Support Specialist to deliver high-quality, user-focused IT support across one of our customer organisations. As a senior member of a cross-functional team, you'll provide technical leadership and contribute to a culture of shared success, handling complex issues, mentoring colleagues, and contributing to service improvement initiatives.
Requirements
- Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
- Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint;
- ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow;
- Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
Benefits
- Being a part of a 'Family Friendly' certified workplace
- Flexible work arrangements
- Training and development opportunities
- Opportunities for career growth and advancement
Requirements Summary
2-5 years of experience in IT support, hands-on skills in Microsoft 365 and basic networking, ITIL certification
