End User Support Specialist – M365 and AV Services

We're looking for a capable and collaborative End User Support Specialist to deliver high-quality, user-focused IT support across one of our customer organisations. As a senior member of a cross-functional team, you'll provide technical leadership and contribute to a culture of shared success, handling complex issues, mentoring colleagues, and contributing to service improvement initiatives.

Requirements

• Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
• Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint;
• ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow;
• Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

Benefits

• Being a part of a 'Family Friendly' certified workplace
• Flexible work arrangements
• Training and development opportunities
• Opportunities for career growth and advancement