End User Support Specialist – SOE and Applications

We are looking for a capable and collaborative End User Support Specialist to deliver high-quality, user-focused IT support across one of our customer organisations. The role involves building, deploying, and maintaining Windows Endpoint SOEs and application packaging/release, as well as providing technical leadership and contributing to a culture of success.

Requirements

• Extensive experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
• Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune;
• ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow;
• Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities;
• A proactive, solutions-focused mindset, with the ability to work independently, collaborate across teams, and contribute to the success of technical outcomes.

Benefits

• Family Friendly certified workplace
• Active support for team members' unique family settings
• Inclusive workplace with equal opportunities for all
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards programs