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Unisys
Eng Svc Mgmt
Unisys seeks IT Service Management professional in Mandaluyong. Manage Service Desk, KB, ITIL processes. Requires 2+ yrs L1 support, Bachelor's, ITIL cert, KB skills, project mgmt basics.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 10, 2025
Unisys is a global information technology company that builds high-performance, security-centric solutions. We are seeking an IT Service Management professional to own and manage the IT Service Desk and End users Knowledgebase (KB).
Requirements
- Bachelors' Degree in any field
- ITIL Certification and practical skills to create knowledgebase articles
- Minimum 2+ years of IT Service Desk Level 1 experience
- Good understanding of IT Service Desk Level 1 Support processes
- Proficient to structure and re-write content per the Audience and in a logical order
- Highly resourceful, self-driven, and proactive attitude
- Growth Mindset that generates curiousness about the working environment
- Basic Project Management skills
Requirements Summary
2+ years of IT Service Desk experience, Bachelors' degree in any field, ITIL Certification and practical skills to create knowledgebase articles
