Engineer II - IT Service Delivery

Bayut & dubizzle are seeking an IT Engineer - Service Delivery to work closely with employees to ensure smooth operations and maintain high uptime and availability. The role involves providing L2 onsite/remote support, handling tickets, and collaborating with the team to resolve support requests within defined SLAs.

Requirements

• Degree in IT, Computer Science or relevant field.
• Any one of the certifications, like MCSE, MCSA, RHCE, CCNA, CEH, or OSCP is preferred.
• 3+ years of experience in IT support.
• Experience in Active Directory user provisioning and migrations.
• Experience providing support for Apple products (Mac, iPhone and iPad).
• Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, ServiceNow).
• Experience in ManageEngine products such as Desktop Central, Service Desk, etc.
• Experience deploying enterprise antivirus solutions such Sophos or SentinelOne.
• Experience configuring Cisco, Fortinet switches and firewalls
• Experience managing enterprise WiFi systems such as Aruba, Meraki, Fortinet.
• Advanced knowledge of networking concepts.
• Advanced knowledge of desktop and server Operating Systems.
• A fair understanding of Linux and Mac operating systems

Benefits

• A fast-paced, high-performing team.
• Multicultural environment with over 60 different nationalities.
• Competitive Tax-free Salary.
• Comprehensive Health Insurance.
• Annual Air Ticket Allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & Recognitions.
• Learning & Development.