Engineer III - Major Incident & Event Manager

The Engineer III - Major Incident & Event Manager will report to the Manager, ITSM and manage all of IEHP’s IT related Critical Incidents and Event management activities. The role will ensure the integration, correlation, and consolidation of events across domains is standardized and centralized in the global event management platform with respect to the published architectural and process standards.

Requirements

• Eight (8) years of experience in Critical Incident Management
• Five (5) years of experience in ITIL Event Management
• Demonstrated experience using ServiceNow ITSM (Incident, Major incident and Event Management) products

Benefits

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance