Engineer, IT Service Mgmt - IT Infrastructure - Full Time

The Engineer, IT Service Management is responsible for the design, implementation, support and maintenance of solutions within the IT Service Management (ITSM) platform critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC).

Requirements

• Three to five years of experience in implementing and managing ITSM processes and a CMDB in an enterprise environment
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization
• Expertise in ITSM platforms (e.g., ServiceNow) and configuration of workflows, forms, and reports
• Proficiency in scripting and automation (e.g., JavaScript, PowerShell, Python) for ITSM integrations
• Experience with ITIL processes (change management, asset management, configuration management, incident management, knowledge management, problem management)
• Proficiency in reporting tools (e.g., Power BI, Tableau)
• Experience with web technologies such as JavaScript, HTML, CSS and REST/SOAP web services
• Solid understanding of IT infrastructure components such as servers, network, storage systems and virtualization technologies
• Experience with ITSM functionalities such as change control, CMDB and ticketing systems
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations
• Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues

Benefits

• Paid time off
• Retirement plan
• Health insurance