Engineering Director, IT Infrastructure and Operations

Qualtrics is seeking a highly experienced Engineering Director to lead the IT Infrastructure and Operations team. This role focuses on ensuring the reliability, scalability, and security of the IT systems, with a focus on modern infrastructure, automation, and user experience. Qualtrics is a leading platform for brands to deliver exceptional frontline experiences and build high-performing teams.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
• Minimum of 10 years of experience in IT infrastructure and operations, with at least 5 years in a leadership role.
• Proven experience in managing and scaling IT systems in a fast-growing, global environment.
• Extensive experience with the ITIL framework and its practical application.
• Strong understanding of modern IT infrastructure concepts.
• Excellent leadership, communication, and interpersonal skills.
• Experience with a Mac-focused environment.
• Experience with ServiceNow, Jamf, Oomnitza, and the Google productivity suite are all pluses.

Benefits

• Medical, dental, vision, life insurance
• Paid time off
• Wellness reimbursement
• Mental health benefits
• Experience bonus
• 401(k) with match