Enterprise Applications Manager (Remote)

The Enterprise Applications Manager is responsible for leading, managing, and overseeing enterprise platforms, with a primary focus on the ServiceNow platform. The role includes managing a team, ensuring the platform is effectively leveraged, and aligning with IT and business goals.

Requirements

• Lead, mentor, and manage a team of ServiceNow developers and system administrators
• Oversee the architecture, roadmap, and performance of the ServiceNow platform
• Serve as the subject matter expert for ServiceNow, driving platform adoption, innovation, and best practices
• Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts
• Ensure compliance with enterprise IT standards, policies, and regulatory requirements
• Manage external vendors and ServiceNow partners, ensuring optimal delivery of services and support
• Analyze business needs and collaborate with stakeholders to design and implement scalable ServiceNow solutions
• Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem
• Provide Tier 3 support and troubleshooting expertise for ServiceNow and related enterprise applications
• Report on ServiceNow platform health, performance, capacity, and ongoing initiatives
• Support strategic planning for future enterprise application initiatives and cross-platform integrations

Benefits

• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities