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FIS
Enterprise Incident & Problem Management Analyst Senior
Join FIS as a Senior Enterprise Incident & Problem Management Analyst in Makati. Leverage ServiceNow skills to manage global incidents, ensure SLAs, and drive process improvements. ITIL v4 certification preferred. Enjoy a flexible work environment and competitive benefits.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Manage global incidents, ensure contractual service level agreements, and develop incident and problem management activities across the enterprise. Respond to service interruptions, make decisions on incident resolution, and escalate issues as necessary.
Requirements
- Solid and proven experience in Incident Management, Problem Management, and Process Improvement Initiatives
- Excellent communication skills and experience handling escalations
- ITIL v4 certification, ServiceNow, or Financial Industry experience (nice to have)
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Requirements Summary
5+ years of experience in Incident Management, Problem Management, and Process Improvement Initiatives. ITIL v4 certification, ServiceNow, or Financial Industry experience (nice to have). Excellent communication skills and experience handling escalations
