Enterprise Infrastructure Service Delivery Manager (SEC)

The Enterprise Infrastructure Service Delivery Manager (SEC) will lead the operational delivery of outsourced infrastructure services across assigned domains. This role involves managing service delivery, monitoring SLAs, handling problem management, coordinating requests, and maintaining relationships with service providers and internal stakeholders. The position supports the SEC Office of Information Technology (OIT) across multiple locations, including the SEC Headquarter in Washington, DC and the SEC Data Centers.

Requirements

• 10 years of experience, may have supervisory or lead experience
• Minimum 8 years of management experience focusing on Data Centers, Servers, Storage, and Network programs/projects including mission-critical IT systems implementations.
• At least five years managing large programs (100+ personnel) delivering enterprise infrastructure support to 6000+ end users across multiple locations.
• 3 or more years’ experience presenting to and collaborating with C-level executives.
• Experience managing large-scale infrastructure delivery teams
• Must be a US Citizen
• Must be able to obtain and maintain the required Agency Clearance
• CISCO Networking
• NetApp Storage Solutions
• HPE Infrastructure
• VMWare Virtualization
• Kubernetes & Docker Containerization
• Ansible & Terraform Automation
• Data Center Management
• Relationship management with CXO-level executives
• ServiceNow IT Operations Management (SNOW ITOM)