Podium is looking for an Enterprise Integration & Phones Specialist to enable customer success through technical integrations and deliver expert-level support for telephony solutions.
Requirements
- Fluent in English and based in Guatemala City.
- 1–3 years of experience supporting SaaS products, ideally with both integration and VoIP/telephony components.
- Experience with API and FTP integrations, Salesforce, and tools like Tray.io or similar.
- Solid understanding of VoIP technologies, SIP protocol, and networking (e.g., NAT, QoS, routers, firewalls).
- Demonstrated ability to manage high-volume workloads and prioritize tasks for maximum impact.
- Proven customer service skills, including navigating escalations and delivering resolutions efficiently.
- Familiarity with support and CRM tools (e.g., Salesforce, Zendesk, ServiceNow).
- Comfort working with basic web technologies such as HTML, CSS, JavaScript, and JSON.
Benefits
- Bono 14
- Christmas bonus
- 13 paid holidays throughout the year