Podium

Enterprise Integration & Phones Specialist

Join Podium as an Enterprise Integration & Phones Specialist in Guatemala City. Leverage ServiceNow and VoIP skills to enhance customer success. Benefits include bonuses and paid holidays.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Sales
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 24, 2025

Podium is looking for an Enterprise Integration & Phones Specialist to enable customer success through technical integrations and deliver expert-level support for telephony solutions.

Requirements

  • Fluent in English and based in Guatemala City.
  • 1–3 years of experience supporting SaaS products, ideally with both integration and VoIP/telephony components.
  • Experience with API and FTP integrations, Salesforce, and tools like Tray.io or similar.
  • Solid understanding of VoIP technologies, SIP protocol, and networking (e.g., NAT, QoS, routers, firewalls).
  • Demonstrated ability to manage high-volume workloads and prioritize tasks for maximum impact.
  • Proven customer service skills, including navigating escalations and delivering resolutions efficiently.
  • Familiarity with support and CRM tools (e.g., Salesforce, Zendesk, ServiceNow).
  • Comfort working with basic web technologies such as HTML, CSS, JavaScript, and JSON.

Benefits

  • Bono 14
  • Christmas bonus
  • 13 paid holidays throughout the year

Requirements Summary

1-3 years of SaaS product support experience, strong VoIP knowledge, and excellent customer service skills