Enterprise Integration & Phones Specialist

Podium is looking for an Enterprise Integration & Phones Specialist to enable customer success through technical integrations and deliver expert-level support for telephony solutions.

Requirements

• Fluent in English and based in Guatemala City.
• 1–3 years of experience supporting SaaS products, ideally with both integration and VoIP/telephony components.
• Experience with API and FTP integrations, Salesforce, and tools like Tray.io or similar.
• Solid understanding of VoIP technologies, SIP protocol, and networking (e.g., NAT, QoS, routers, firewalls).
• Demonstrated ability to manage high-volume workloads and prioritize tasks for maximum impact.
• Proven customer service skills, including navigating escalations and delivering resolutions efficiently.
• Familiarity with support and CRM tools (e.g., Salesforce, Zendesk, ServiceNow).
• Comfort working with basic web technologies such as HTML, CSS, JavaScript, and JSON.

Benefits

• Bono 14
• Christmas bonus
• 13 paid holidays throughout the year