Enterprise IT Maintenance Activity Review Board (MARB) Coordinator

The Enterprise IT Maintenance Activity Review Board (MARB) coordinator improves organization effectiveness by anticipating and eliminating potential mission delays through briefing, planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in briefing, scheduling, coordination, management of IT Changes (maintenance activities), professional writing, and documentation.

Requirements

• Active TS/SCI Clearance with a Polygraph
• 2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
• Excellent written and verbal communication skills
• Excellent customer service skills
• Proficient writing skills
• Experience drafting presentations and executive-level reports
• Must be able to review technical documentation and summarize information for executive-level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission-critical operations
• Basic knowledge of ServiceNow, Windows Desktops, other IT Service Management (ITSM) Systems, ITIL Service Operations, and ITIL Service Operations Analysis
• CCNP, CCNA, AWS Associate or better, VMWare vSpere, or MCSA
• Security+ or any DoD 8140 IAT certification
• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
• Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with attention to detail, in a fast-paced environment

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits