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Sidley
Enterprise Operations Senior Analyst
Enterprise Operations Senior Analyst at Sidley (Chicago). Lead 24x7 incident management, ServiceNow ITSM, infrastructure monitoring. 5+ yrs IT ops, MIM leadership, scripting required. ITIL cert preferred.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 10, 2025
Sidley Austin is seeking an experienced IT Operations Senior Analyst with expertise in Major Incident Management (MIM) and enterprise operations. This role focuses on outage and incident response leadership within a 24x7 IT Operations Center, requiring oversight of proactive monitoring, governance, and operational improvements in hybrid on-premises and cloud environments. The analyst will also handle communication with both internal teams and global stakeholders.
Requirements
- 5 years of IT operations or NOC/ITOC experience
- 5+ years of proven leadership in Major Incident Management (bridge call facilitation, executive communications, service restoration)
- Advanced expertise with infrastructure monitoring suites (Splunk, Datadog, ThousandEyes, AppDynamics, Dynatrace, SolarWinds)
- 5+ years of hands-on technical knowledge across Windows, Linux, VMware, and Cisco networking
- Proficiency with ServiceNow or equivalent ITSM platforms
- ITIL Foundation Certification
- Strong scripting capabilities (Python, PowerShell, VBScript)
- Exceptional communication skills
Benefits
- Bonus eligibility
- Comprehensive benefits program
Requirements Summary
5+ years IT/NOC experience, 5+ in leadership of Major Incident Mgmt. Strong cloud/infrastructure experience (Azure & VMware). Proficient in scripting and communication
