State Street

Enterprise Process Change Management Lead

Join State Street in Boston as an Enterprise Process Change Management Lead. Leverage ServiceNow skills to enhance change control in cybersecurity. 5-8 years experience required. Benefits include flexible work programs and development support.

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
June 9, 2025

We are looking for a certified Enterprise Process Change Management Lead to manage and mature the change control lifecycle across our cybersecurity delivery portfolio. The ideal candidate will have 5-8 years of experience in change management and a strong understanding of how changes impact risk posture, program deadlines, and delivery metrics.

Requirements

  • 5–8 years of relevant experience in change management with direct exposure to building change management tooling, processes and ability to show meaningful impact.
  • PROSCI (or equivalent) certification highly preferred
  • Proven experience in implementing change frameworks, stakeholder engagement, and process governance
  • Demonstrated ability to quickly assess, design, and execute change control processes in complex environments
  • Excellent verbal and written communication skills, including PowerPoint and executive communication
  • Proficiency with tools like SharePoint, Excel, JIRA, ServiceNow, or similar

Benefits

  • generous medical care, insurance and savings plans, among other perks
  • flexible Work Programs to help match needs
  • wealth of development programs and educational support to help reach full potential
  • paid volunteer days, matching gift programs and access to employee networks that help balance professional and personal life

Requirements Summary

5-8 years of change management experience, PROSCI certification, excellent communication skills