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State Street
Enterprise Process Change Management Lead
Join State Street in Boston as an Enterprise Process Change Management Lead. Leverage ServiceNow skills to enhance cybersecurity change control. 5-8 years' experience required. Benefits include flexible work programs and development support.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 23, 2025
We are seeking an Enterprise Process Change Management Lead to manage and mature the change control lifecycle across our cybersecurity delivery portfolio. The ideal candidate will have experience in regulated environments, cybersecurity programs, and change management tooling, processes, and governance.
Requirements
- Experience in regulated environments or cybersecurity programs
- 5–8 years of relevant experience in change management with direct exposure to building change management tooling, processes and ability to show meaningful impact.
- PROSCI (or equivalent) certification highly preferred
- Proven experience in implementing change frameworks, stakeholder engagement, and process governance
- Strong understanding of how changes impact risk posture, program deadlines, and delivery metrics
- Excellent verbal and written communication skills, including PowerPoint and executive communication
- Proficiency with tools like SharePoint, Excel, JIRA, ServiceNow, or similar
- Self-directed, accountable, and operates with urgency — owns their work and drives it to completion
Benefits
- generous medical care
- insurance
- savings plans
- flexible Work Programs
- wealth of development programs and educational support
- paid volunteer days
- matching gift programs
- access to employee networks
Requirements Summary
5-8 years of change management experience, PROSCI certification, and proficiency in change management tooling, processes, and governance
