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One New Zealand
Enterprise Service Centre Operations Manager
Join One New Zealand as an Enterprise Service Centre Operations Manager in Auckland. Lead service desk operations, leveraging ServiceNow for ITSM excellence. Benefits include flexible work, health insurance, and discounts.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 24, 2025
As the Enterprise Service Desk Operations Manager, you will lead a dynamic team, championing operational excellence and ensuring our tools, systems, and processes empower both our people and our customers.
Requirements
- Proven experience in service desk operations, with at least 2 years in a leadership role.
- Strong technical background in IT support and incident management.
- Demonstrated ability to lead and develop high-performing teams.
- Excellent communication, stakeholder management, and customer service skills.
- Proficiency in ITSM tools and process improvement methodologies (e.g., ITIL, BMC, ServiceNow)
Benefits
- Flexible working practices
- Fully subsidised Southern Cross health insurance cover
- Laptop, unlimited data plan, market leading cell-phone for business or personal use
- Lifestyle leave
- Discounts on One New Zealand products, services and much more!
Requirements Summary
Proven experience in service desk operations, strong technical background, and ability to lead and develop high-performing teams
