Join New York ISO as an Enterprise Service Desk Analyst in Rensselaer, NY. Leverage ServiceNow for IT support, incident resolution, and customer service. Benefits include flexible work and competitive salaries.
The Enterprise Service Desk Analyst plays a critical role in delivering front-line IT support to NYISO employees and contractors. The position is responsible for logging, triaging, and resolving incidents and service requests submitted through various channels. The analyst will provide technical troubleshooting, diagnostics, and service fulfillment, while coordinating escalations to appropriate support teams when necessary.