Enterprise Service Desk Team Manager (Mid Shift)

CACI is seeking an experienced Enterprise Service Desk Team Manager to lead and oversee daily IT support operations, ensuring the delivery of high-quality, customer-focused service. The team will be responsible for delivering exceptional IT support, fostering a culture of continuous improvement, knowledge sharing, and professional growth, while driving service reliability, user satisfaction, and operational excellence.

Requirements

• Ability to obtain and maintain a DoD Secret Clearance
• 10+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
• 2 years being in a supervisory or team lead capacity
• Proven ability to lead, coach, and develop staff
• Desired: An active DoD Secret or higher clearance
• DoD 8570/8140 baseline certifications (e.g., Security+ CE, CASP+, CISSP, etc.)
• Experience with ITSM Tools (ex: ServiceNow)
• Experience working in the Department of Defense

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits