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Agile Defense
Enterprise Service Desk Technician
Join Agile Defense as an Enterprise Service Desk Technician in Adelphi, MD. Leverage ServiceNow skills to manage Tier 2 support, ensuring top-notch service. Security+ required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2025
The U.S. Army Research Laboratory (ARL) is seeking an Enterprise Service Desk Technician to handle Tier 2 service desk calls, assist with troubleshooting, and manage documentation. The role involves a hybrid schedule with 3 days on-site and 2 remote days. ARL is the Army’s corporate laboratory, focused on discovering, innovating, and transitioning research to provide the best technologies for Soldiers.
Requirements
- Security+ (required) or CASP CE certificate
- Computing Environment Cert (preferred)
- 2 years+ experience working in a Windows environment
- Secret clearance
- Strong customer service both verbal and written to a wide range of end-users
- Strong troubleshooting skills from basic cable connections and software fixes.
- PC hardware, printers, scanners, computer peripherals, Mobile devices (iOS)
- Windows 10, Office 365
- Active Directory maintenance
- Obtain Microsoft certification within 6 months
- ServiceNow/Other Ticketing System experience
Requirements Summary
Requires 2+ years of Windows environment experience, Secret clearance and Security+ certification (or CASP CE). Strong customer service and troubleshooting skills are essential, including experience with PC hardware and software
