Enterprise Service Management (ESM) Consultant , Tietoevry Tech Services

Tietoevry Tech Services is seeking an Enterprise Service Management (ESM) Consultant to lead the transformation of IT and business service management for customers, driving innovation, automation, and measurable value.

Requirements

• At least 3 years of experience in IT Service Management, Enterprise Service Management, or SIAM consulting.
• Proficiency in one of the Scandinavian languages: Swedish, Norwegian, or Finnish (working with foreign customers and colleagues)
• Deep knowledge and hands-on experience with ITIL processes (Incident, Problem, Change, Service Request, Asset & Config, Knowledge, SLM, etc.).
• Strong expertise in Service Integration & Management (SIAM) principles and delivery models.
• Proven experience with ESM/ITSM tools like ServiceNow, Jira Service Management, Freshdesk, BMC Remedy, or similar platforms
• Solid understanding of automation and AI integration within service management processes.

Benefits

• Work experience on international level in a leading international IT company
• A dynamic and innovative environment focused on cutting-edge service management transformation
• Opportunity to work with leading enterprises across industries
• Access to continuous learning, certifications, and career growth opportunities
• A collaborative culture where your ideas and contributions are valued
• Flexible working hours and hybrid work model
• Competitive remuneration 2000- 3000 EUR monthly/gross* and benefits package (Premium health insurance which covers sports, dentistry, massages, medical treatments, etc., additional days off and a lot more)