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Clifford Chance
Enterprise Service Manager – Operational Intelligence
Enterprise Service Manager – Operational Intelligence at Clifford Chance, Gurgaon. Lead ServiceNow platform optimization, process standardization, and AI-driven service delivery. Requires 5+ ESM experience, ServiceNow expertise, change management skills. Benefits include health insurance, flexible work, retirement plan.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 5, 2025
The Enterprise Service Manager – Operational Intelligence will work with various business functions to leverage best practice, shared services, and technology platforms to standardize processes and drive efficiency. The role will focus on embedding curated business professional knowledge into ServiceNow to enhance service delivery, reduce time and effort, and enable AI to respond to routine queries.
Requirements
- ESM & Digital Transformation Experience
- ServiceNow Platform Knowledge
- Cross-Functional Collaboration
- Change Management & Process Digitalisation
- Technical Competence
- Service Excellence Mindset
- Organisational & Project Management
- Stakeholder Management
- Collaborative Leadership
- Commercial Acumen
- Training & Knowledge Transfer
Benefits
- Good health insurance
- Retirement savings plan
- Paid time off
- Family-friendly leave
- Flexible working arrangements
Requirements Summary
5+ years of experience in ESM and digital transformation, with expertise in ServiceNow and collaboration across global teams
